Returns & Refunds Policy
Last updated: 24 July 2025
Applies to all orders delivered within the United States.
1. Return Eligibility
We accept returns for both defective and non-defective products, as long as they meet the conditions below:
We accept returns only for items that meet strict hygiene and quality standards. To qualify for a refund or exchange, products must be clean, undamaged, odor-free, and in resellable condition. See the chart below for details:
| Item Condition | Return Accepted? | Detailed Explanation |
|---|---|---|
| ✅ Brand new / never worn | ✅ Yes | Unused, unwashed, with original tags and packaging. No signs of wear or alteration. |
| ✅ Tried on indoors only | ✅ Yes | Gently tried on for fit; no stains, odors, stretching, or pet hair. |
| ⚠️ Light wear (minimal signs of use) | ⚠️ Case-by-case | May be rejected if we detect visible wear, body odor, or minor fabric damage. |
| ❌ Washed, stained, or altered items | ❌ No | Items that have been washed, show clear signs of use, or have any form of damage. |
| ❌ Customized or personalized products | ❌ No | Includes custom prints, name/number additions, or made-to-order designs. |
| ❌ Final sale, clearance, or non-returnable items | ❌ No | Items marked as final sale at checkout or labeled “non-returnable” cannot be returned. |
🧼 Additional Guidelines:
- Returned items must be folded neatly, free of odors, pet hair, and cosmetic residue.
- For footwear (sneakers/slippers), soles must be spotless, with no signs of outdoor wear.
- Items returned in unsellable condition will be discarded or returned to sender without refund.
2. Return Window
You have 30 calendar days from the delivery date to request a return or exchange.
If your item arrives damaged, misprinted, or incorrect, we recommend contacting us within 7 days for the fastest resolution.
3. Exchanges
We accept exchanges for size or color issues on eligible items.
Exchanges are fulfilled only after we receive the returned item and confirm its condition.
4. Return Process
To start a return, please email [email protected] with:
- Your order number
- The item(s) you wish to return
- The reason for return (e.g. wrong size, damaged, etc.)
- Clear photo(s) if there is a defect
If approved, we will send you a prepaid return label via email.
You must download and print the label, then drop off the package at your nearest USPS location.
5. Return Shipping & Fees
| Fee Type | Cost to You |
|---|---|
| Return shipping label | Free (downloadable) |
| Restocking fee | $0 |
| Additional handling | None |
You will not be charged any extra fee for approved returns.
6. Refunds
Once we receive your return and confirm it meets the conditions above, we will:
- Process your refund within 2 business days
- Refund to the original payment method only (PayPal, card, gift card)
- Email you a refund confirmation as soon as it’s issued
Note: If you paid using a gift card, your refund will go back to the same gift card. If partially paid with PayPal + gift card, each part will be refunded accordingly.
7. Non-Returnable Situations
We cannot process returns or refunds for:
- Orders returned without prior approval
- Washed, stained, or heavily used products
- Orders with incorrect address provided by the customer
- Requests made after the 30-day window
- Products labeled “final sale” or “non-returnable”
8. Damaged or Wrong Items
If you receive an item that is:
- Defective (e.g., misprint, broken, peeling)
- Incorrect (wrong size, design, or product)
We will reprint or refund in full, no return required. Just email us with:
- Your order number
- Photos of the issue
- A short description of what went wrong
Our team will respond within 24 hours on business days.
9. Questions or Support
BebeAloha – Contact Information
- Brand Name: BebeAloha™
- Email: [email protected]
- Phone: +1 (808) 237-2400
- Business Address:
Pauahi Tower – Bishop Square
1003 Bishop Street, Suite 2700
Honolulu, HI 96813
United States - Support Hours:
Monday to Saturday, 9:00 AM – 5:00 PM (Hawaii Standard Time – HST)
(Closed on Sundays and U.S. public holidays)
Mahalo for shopping with BebeAloha.
We’re committed to making sure your experience is smooth, fair, and filled with Aloha.
Dưới đây là section FAQ gồm 10 câu hỏi và trả lời tối ưu cho chính sách Returns & Refunds của BebeAloha, đáp ứng tiêu chuẩn trải nghiệm người dùng và Google Merchant Center:
📌 Frequently Asked Questions (Returns & Refunds)
1. How do I start a return or exchange?
To begin, email us at [email protected] with your order number, the item(s) you want to return, the reason, and a clear photo if there’s a defect. We’ll respond within 24 hours on business days.
2. Is return shipping free?
Yes. If your return is approved, you’ll receive a prepaid USPS return label via email. You just need to print and drop it off — no extra cost.
3. How long does it take to get my refund?
Once we receive your return and confirm eligibility, refunds are processed within 2 business days to your original payment method. We’ll notify you via email once issued.
4. Can I return something I’ve worn or washed?
Unfortunately, no. Items must be unwashed, unworn, and in resaleable condition. Returns with strong odors, stains, or pet hair will not be accepted.
5. What if I received the wrong item or size?
We’re truly sorry! If you received the wrong product or size, we’ll reprint it at no cost — no return required. Just send us photos and your order number.
6. Do you offer exchanges for a different size or color?
Yes, as long as the item is eligible for return and within the 30-day window. Once we receive the returned item in good condition, we’ll send the replacement.
7. What is the return deadline?
You have 30 calendar days from delivery to request a return or exchange. For damaged or incorrect items, please contact us within 7 days for the fastest resolution.
8. Can I cancel or modify my order after checkout?
You can cancel or edit your order within 24 hours of placing it. After that, it enters production and cannot be changed.
9. What if my package is lost in transit?
If your order hasn’t arrived within 60 days, we’ll offer a full refund or free replacement — guaranteed.
10. Are there any items that cannot be returned?
Yes. We do not accept returns for:
- Final sale or clearance items
- Personalized or custom-made products
- Items returned without approval
- Washed or heavily worn items