Terms Of Service

Last updated: July 24, 2025


1. Agreement Overview

By accessing or making a purchase from bebealoha.com (the “Website”), you agree to be legally bound by these Terms of Service. This is a binding agreement between you (“Customer,” “you”) and BebeAloha LLC (“we,” “our,” “us”).

These terms apply to all use of our site and services, including placing orders, creating an account, subscribing to emails, and contacting customer support.


2. Products & Print-On-Demand Model

All BebeAloha products are made-to-order using a Print-On-Demand (POD) model.
This means:

  • Products are custom-printed after your order is placed and paid.
  • They are not pre-made or stocked in bulk.
  • Slight variations in color, layout, or print alignment may occur due to manual processing. These are normal and not considered defects.
  • Orders cannot be modified or canceled once production begins (typically within 12 hours of confirmation).

We reserve the right to refuse orders that:

  • Contain copyrighted, trademarked, or inappropriate personalization (if applicable).
  • Appear fraudulent or abusive in nature.

3. Pricing & Availability

  • All prices are displayed in U.S. Dollars (USD) and may change without prior notice.
  • While we strive for accuracy, we reserve the right to cancel any order due to errors in pricing, product information, or availability.
  • Promotions and discount codes may have expiration dates or usage limits as stated on the website.

4. Order Acceptance & Cancellation

Once you place an order and payment is authorized:

  • You will receive an email confirmation.
  • Production usually begins within 3–5 business hours.
  • If you wish to cancel, email [email protected] within 1 hour. We cannot guarantee cancellation if the item has already entered production.

5. Shipping & Delivery

  • We currently ship to the United States only.
  • ❌ We do not ship to:
    • P.O. Boxes
    • APO/FPO/DPO addresses
    • U.S. Territories (e.g., Guam, Puerto Rico, U.S. Virgin Islands)
  • Estimated delivery time: 15–20 business days, including production and shipping.
  • Final delivery is handled by USPS or local couriers.
  • You are responsible for providing a complete and accurate shipping address.

📄 For full details, see our Shipping Policy.


6. Returns, Refunds & Replacements

Because our products are custom-made, we do not accept returns for:

  • Change of mind
  • Incorrect size or style ordered by the customer

We will gladly offer a refund or free replacement if your item:

  • Arrives damaged
  • Has a production defect
  • Is incorrect (wrong product, design, or size)

📬 You must contact us within 30 days of delivery, include your order number and photos of the issue.

📄 See full Returns & Refunds Policy.


7. Intellectual Property

All content, graphics, product images, and text on this website are the exclusive property of BebeAloha LLC or its content partners.

You may not copy, reproduce, distribute, or modify any part of this website without prior written consent.


8. Account Registration

  • You may create an account to track orders and manage preferences.
  • You are responsible for maintaining the security of your login credentials.
  • We reserve the right to suspend or terminate accounts engaged in fraudulent activity, policy violations, or misuse.

9. Limitation of Liability

To the maximum extent permitted by law:

  • BebeAloha is not liable for indirect, incidental, or consequential damages related to use of the site or products.
  • Our total liability shall not exceed the amount you paid for the product in question.
  • Customers acknowledge the handmade, custom nature of POD items and accept minor production variations.

10. Governing Law

These Terms are governed by the laws of the State of Hawaii, United States.
All disputes shall be resolved in the courts of Honolulu County, HI, without regard to conflict of law principles.


11. Modifications

We may update these Terms at any time. Changes will be posted with an updated effective date. Continued use of the site implies your acceptance of any modifications.


12. Contact Us

BebeAloha – Contact Information

  • Brand Name: BebeAloha
  • Email: [email protected]
  • Phone: +1 (808) 237-2400
  • Business Address:
    Pauahi Tower – Bishop Square
    1003 Bishop Street, Suite 2700
    Honolulu, HI 96813
    United States

Support Hours:
Monday to Saturday, 9:00 AM – 5:00 PM (Hawaii Standard Time – HST)
Closed on Sundays and U.S. Public Holidays.


Mahalo for choosing BebeAloha — where transparency, creativity, and customer care meet.


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