Returns & Refunds Policy
Last updated: 8 July 2025
Applies to all orders delivered within the United States.
1. Return Eligibility
We accept returns for both defective and non-defective products, as long as they meet the conditions below:
| Product Condition | Accepted? |
|---|---|
| Brand new / unworn | ✅ Yes |
| Slightly used (no stains or damage) | ✅ Yes |
| Washed, altered, or visibly worn | ❌ No |
| Final sale, personalized, or clearance | ❌ Not returnable |
To be eligible, items must be returned in clean, foldable condition, with no strong odors or pet hair.
2. Return Window
You have 30 calendar days from the delivery date to request a return or exchange.
If your item arrives damaged, misprinted, or incorrect, we recommend contacting us within 7 days for the fastest resolution.
3. Exchanges
We accept exchanges for size or color issues on eligible items.
Exchanges are fulfilled only after we receive the returned item and confirm its condition.
4. Return Process
To start a return, please email [email protected] with:
- Your order number
- The item(s) you wish to return
- The reason for return (e.g. wrong size, damaged, etc.)
- Clear photo(s) if there is a defect
If approved, we will send you a prepaid return label via email.
You must download and print the label, then drop off the package at your nearest USPS location.
5. Return Shipping & Fees
| Fee Type | Cost to You |
|---|---|
| Return shipping label | Free (downloadable) |
| Restocking fee | $0 |
| Additional handling | None |
You will not be charged any extra fee for approved returns.
6. Refunds
Once we receive your return and confirm it meets the conditions above, we will:
- Process your refund within 2 business days
- Refund to the original payment method only (PayPal, card, gift card)
- Email you a refund confirmation as soon as it’s issued
Note: If you paid using a gift card, your refund will go back to the same gift card. If partially paid with PayPal + gift card, each part will be refunded accordingly.
7. Non-Returnable Situations
We cannot process returns or refunds for:
- Orders returned without prior approval
- Washed, stained, or heavily used products
- Orders with incorrect address provided by the customer
- Requests made after the 30-day window
- Products labeled “final sale” or “non-returnable”
8. Damaged or Wrong Items
If you receive an item that is:
- Defective (e.g., misprint, broken, peeling)
- Incorrect (wrong size, design, or product)
We will reprint or refund in full, no return required. Just email us with:
- Your order number
- Photos of the issue
- A short description of what went wrong
Our team will respond within 24 hours on business days.
9. Questions or Support
Our Returns Team is available Monday–Saturday, 9 AM – 5 PM HST.
📧 Email: [email protected]
📞 Phone: +1 (808) 237-2400
Mahalo for shopping with BebeAloha™.
We’re committed to making sure your experience is smooth, fair, and filled with Aloha.