How do I start a return or exchange?

To begin, email us at support@bebealoha.com with your order number, the item(s) you want to return, the reason, and a clear photo if there's a defect. We’ll respond within 24 hours on business days.

Is return shipping free?

Yes. If your return is approved, you’ll receive a prepaid USPS return label via email. You just need to print and drop it off — no extra cost.

How long does it take to get my refund?

Once we receive your return and confirm eligibility, refunds are processed within 2 business days to your original payment method. We’ll notify you via email once issued.

Can I return something I’ve worn or washed?

Unfortunately, no. Items must be unwashed, unworn, and in resaleable condition. Returns with strong odors, stains, or pet hair will not be accepted.

What if I received the wrong item or size?

We're truly sorry! If you received the wrong product or size, we’ll reprint it at no cost — no return required. Just send us photos and your order number.

Do you offer exchanges for a different size or color?

Yes, as long as the item is eligible for return and within the 30-day window. Once we receive the returned item in good condition, we’ll send the replacement.

What is the return deadline?

You have 30 calendar days from delivery to request a return or exchange. For damaged or incorrect items, please contact us within 7 days for the fastest resolution.

Can I cancel or modify my order after checkout?

You can cancel or edit your order within 24 hours of placing it. After that, it enters production and cannot be changed.

What if my package is lost in transit?

If your order hasn’t arrived within 60 days, we’ll offer a full refund or free replacement — guaranteed.

Are there any items that cannot be returned?

Yes. We do not accept returns for: Final sale or clearance items, Personalized or custom-made products, Items returned without approval, Washed or heavily worn items.

Returns & Refunds Policy

⏳ Return Window: 30 days from delivery (US orders only)
✅ Eligible: Defective, damaged, or incorrect items
🚫 Custom-made items are non-returnable unless defective
📬 Method: Returns by mail only
💰 Fees: We cover return shipping if defective; otherwise customer pays
💵 Refunds: Processed within 2 business days after inspection; 10–15 days for bank posting
🔄 Exchanges: Not available; please return for refund and place a new order

Applies to all orders delivered within the United States.

1. Return Eligibility

Because each item is made-to-order, returns are limited to specific cases.

✅ Accepted Cases

Defective, misprinted, or damaged products
Incorrect items (wrong size, color, or product shipped)

🚫 Non-Returnable Cases

Change of mind or incorrect size/color ordered
Washed, worn, or stained products
Personalized/customized items (unless defective)
Clearance or final-sale items
Returns requested after 30 days

2. Return Window

⏳ 30 calendar days from delivery (U.S. orders only).
We recommend contacting us within 7 days of receipt for faster resolution.

3. Exchanges

🔄 Exchanges are not available.
If your item is eligible, please return it for a refund and place a new order.

4. Return Process

📬 Returns are handled by mail only.

To request a return:

Email [email protected] with the subject line:
“Return Request – Order #[Your Order Number]”
Include your order number, the item(s) to return, reason for return, and photos (if defective).
Our team will review your request within 24 hours and provide return instructions.

5. Return Shipping Costs

💰 Defective, damaged, or incorrect items: We cover return or replacement shipping.
💰 Other reasons (e.g., wrong size/color, change of mind): Customer is responsible for return shipping costs.

6. Refunds

💵 Refunds are issued within 2 business days after inspection and approval.

Funds are returned to the original payment method (PayPal, credit/debit card, or gift card).
Depending on your bank, it may take 10–15 business days for the refund to post.
A confirmation email will be sent once your refund is processed.

7. Lost or Damaged Packages

If your package is lost in transit or arrives severely damaged, we will issue a free replacement or full refund.

8. Contact Information

BebeAloha™ – Customer Care
✉️ Email: [email protected]
📞 Phone: +1 (808) 237-2400
📍 Address: Pauahi Tower – Bishop Square, 1003 Bishop Street, Suite 2700, Honolulu, HI 96813, USA
🕘 Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (HST)

Frequently Asked Questions (FAQ)

1. Can I return an item if I change my mind?
No. Made-to-order items are non-returnable unless defective or incorrect.

2. What if I receive the wrong item or a defective product?
Email us with your order number and photos. We’ll reprint or refund — usually no return required.

3. How long do refunds take?
Refunds are processed within 2 business days after inspection. Banks may take 10–15 business days to post.

4. Do you accept exchanges for size or color?
No. Exchanges are not supported. Please return the item for a refund and place a new order.

5. What if my package never arrives?
If your order has not arrived within 60 days, we’ll issue a full refund or send a replacement free of charge.

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